About Locks Services Ltd 100% Workmanship Guarantee
SINCE ESTABLISHED THE BUSINESS IN 2008, ABOUT LOCKS LTD HAS THRIVED IN THE LOCKSMITH INDUSTRY BECAUSE WE'RE PREPARED TO STAND BEHIND OUR WORK, GIVING OUR CUSTOMERS THE SATISFACTION AND SECURITY THAT THEY DESERVE. WE PRIDE OURSELVES IN OUR ABILITY TO DELIVER QUALITY WORKMANSHIP AND PARTS THROUGH THE USE OF SOME OF THE MOST SKILLED TECHNICIANS IN OUR FIELD, BUT WE UNDERSTAND THAT SOMETIMES THINGS CAN GO WRONG.
WITH THIS IN MIND, WE OFFER A 30 DAY, MONEY-BACK, 100% SATISFACTION GUARANTEE THAT COVERS ALL WORKMANSHIP AND LABOUR. WITHIN 30 DAYS, IF SOMETHING GOES WRONG, GIVE US A FAIR CHANCE TO MAKE IT RIGHT. IF WE CAN'T MAKE IT RIGHT, WE WILL STAND BEHIND OUR WORK WITH A 100% MONEY BACK GUARANTEE.
NATURALLY, THIS IS GOING TO REQUIRE SOME CO-OPERATION ON YOUR END. WE ASK THAT YOU MAKE YOURSELF AVAILABLE FOR ALL WORKMANSHIP AND SECURITY INSPECTIONS RELATED TO YOUR CLAIM. ADDITIONALLY, YOUR PATIENCE MAY BE REQUIRED FOR SCHEDULING PURPOSES OR IN INSTANCES WHERE SPECIAL PARTS NEED TO BE ORDERED.
REPAIRS
WE GUARANTEE ALL ABOUT LOCKS LTD LOCK INSTALLATIONS AND ABOUT LOCKS LTD SUPPLIED PRODUCTS FOR 12 MONTHS*, AS WELL AS MEETING THE MANDATORY OBLIGATIONS OF THE NZ CONSUMER GUARANTEES AND FAIR TRADE ACTS.
(* NOTE: ON SOME COMPONENTS AND PRODUCTS, THE MANUFACTURER’S WARRANTY MAY EXCEED ABOUT LOCKS LTD’S OWN MINIMUM WARRANTY).
TO ENSURE YOU GET WHAT YOU’VE REQUESTED AND PAID FOR, ALL REPAIRS WILL BE DONE TO A COMPETENT TRADE/INDUSTRY STANDARD USING QUALITY REPLACEMENT COMPONENTS. HOWEVER, ABOUT LOCKS LTD REGRETS IT CANNOT WARRANT THE CLIENT’S EXISTING/WORN COMPONENTS OR THE OPERATION OF THE EXISTING/WORN COMPONENT.
PARTS ARE WARRANTED BY THE PART MANUFACTURER AND COVERS PART REPLACEMENT ONLY. ANY LABOUR INCURRED TO REPLACE DEFECTIVE PARTS IS NOT COVERED BY THE MANUFACTURER WARRANTY AND WILL BE BILLED AT OUR REGULAR RATES. YOU MAY BE ABLE TO AVOID LABOUR CHARGES TO REPLACE DEFECTIVE PARTS BY CONTACTING THE PARTS MANUFACTURER DIRECTLY.
IN THE EVENT OF MAKING REPAIRS, THE OWNER/MANAGEMENT WILL IMMEDIATELY NOTIFY ABOUT LOCKS SEREVICESLTD IN WRITING OF ITS CONDITION AND SHALL PERMIT THE CONTRACTOR REASONABLE TIME TO MAKE SAID REPAIRS.